Chief Listener - Social Media Team Job in Rochester, NY 14673
Title :
Chief Listener - Social Media Team
Company :
Kodak
Location :
Rochester, NY 14673
Date Acquired : 7/28/2009 11:10:34 PM
Requisition Number 14743BR
Position Title Chief Listener - Social Media Team
Position Description Position Summary:
* Optimize and use tools to monitor online conversations related to Kodak products, services and brand in all social media channels including Twitter, blogs, forums, video sites, Facebook, etc.
* Route issues team (KodakCB, Conversation Specialists, Conversation Support, or SPG Marketing Managers) for handling.
* Work with Social Media Analytics and Marketing experts to provide product insights gleaned from monitoring activities.
Roles and Responsibilities:
* Work closely with Rochester-based Kodak social media team to ensure coordinated messaging/voice.
* Optimize Kodaks monitoring tools to streamline them into efficient data mining sources.
* Support product launches (e.g. Inkjet in Germany, SMILE campaign) via social media.
* Feedback issues (support, etc.) for handling where appropriate.
* Contribute to content generation for use in Kodak social media channels blog posts, tweets, Facebook updates, video interviews.
Required Qualifications:
* T-shaped person Broad (Kodak) and deep (Social Media) knowledge.
* Extensive knowledge of new media and web/digital based technologies.
* Social Media authority - Established presence on Facebook, blogs, Twitter, and LinkedIn.
* Proven ability to apply new media solutions to improve external and internal communications.
* Experience working on and managing complex projects.
* Strong external focus.
* Experience working with both large and small interactive agencies.
* Creative thinker with the ability to develop ideas into executable plans.
* Highly skilled in written and verbal communications.
* Attributes: willingness to experiment, ability to deal with uncertainty, doggedness, determination, sense of humor, persuasiveness, strong listener.
* Well organized with ability to coordinate numerous projects simultaneously.
* High level of interpersonal/teamwork skills.
* Ability to work independently with little supervision with all levels of the organization.
* Ability to meet deadlines.
* A level of analytical ability to provide input and establish measures.
* Cultural sensitivity across global boundaries.
* Applications experience:
-Radian6 preferred, not required
-Facebook, Twitter, YouTube
-Microsoft Office
Linkages:
* Social media team including SM Manager, Conversation Specialists, and SM Analytics. Interactive Marketing Managers, Store, SPGs, and Customer Support.
Position Type Full Time
Geographic Location USA - NY - Rochester
Experience Level within Functional Area 0-2 Years
Functional Area Public Relations / Communications
Minimum Education Level Bachelors Degree or Equivalent Work Experience
Date Posted 23-Oct-2009
Position Title Chief Listener - Social Media Team
Position Description Position Summary:
* Optimize and use tools to monitor online conversations related to Kodak products, services and brand in all social media channels including Twitter, blogs, forums, video sites, Facebook, etc.
* Route issues team (KodakCB, Conversation Specialists, Conversation Support, or SPG Marketing Managers) for handling.
* Work with Social Media Analytics and Marketing experts to provide product insights gleaned from monitoring activities.
Roles and Responsibilities:
* Work closely with Rochester-based Kodak social media team to ensure coordinated messaging/voice.
* Optimize Kodaks monitoring tools to streamline them into efficient data mining sources.
* Support product launches (e.g. Inkjet in Germany, SMILE campaign) via social media.
* Feedback issues (support, etc.) for handling where appropriate.
* Contribute to content generation for use in Kodak social media channels blog posts, tweets, Facebook updates, video interviews.
Required Qualifications:
* T-shaped person Broad (Kodak) and deep (Social Media) knowledge.
* Extensive knowledge of new media and web/digital based technologies.
* Social Media authority - Established presence on Facebook, blogs, Twitter, and LinkedIn.
* Proven ability to apply new media solutions to improve external and internal communications.
* Experience working on and managing complex projects.
* Strong external focus.
* Experience working with both large and small interactive agencies.
* Creative thinker with the ability to develop ideas into executable plans.
* Highly skilled in written and verbal communications.
* Attributes: willingness to experiment, ability to deal with uncertainty, doggedness, determination, sense of humor, persuasiveness, strong listener.
* Well organized with ability to coordinate numerous projects simultaneously.
* High level of interpersonal/teamwork skills.
* Ability to work independently with little supervision with all levels of the organization.
* Ability to meet deadlines.
* A level of analytical ability to provide input and establish measures.
* Cultural sensitivity across global boundaries.
* Applications experience:
-Radian6 preferred, not required
-Facebook, Twitter, YouTube
-Microsoft Office
Linkages:
* Social media team including SM Manager, Conversation Specialists, and SM Analytics. Interactive Marketing Managers, Store, SPGs, and Customer Support.
Position Type Full Time
Geographic Location USA - NY - Rochester
Experience Level within Functional Area 0-2 Years
Functional Area Public Relations / Communications
Minimum Education Level Bachelors Degree or Equivalent Work Experience
Date Posted 23-Oct-2009